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Warranty
All new Dectron, PoolPak and Seresco equipment are provided with a standard 2-year parts warranty, and a 90-day labor warranty. An extended 1-year repair labor warranty will apply when your equipment is connected to WebSentry from the date of startup. Additional extended warranties are available for added peace of mind.
Warranties will begin on the date of startup, or 6-months after the date of shipment, whichever occurs first, except when a delayed startup option is selected. Warranties are only registered after a Warranty Certificate has been issued. To complete the equipment warranty registration, it is required to provide both the installation location and the equipment owner’s information by requesting a Warranty Certificate.
NOTE: All warranties require the completion of warranty registration for warranty activation to occur. All warranty claims require prior authorization.
File A Warranty Claim
All warranty claims require authorization with Dehumidified Air Services prior to the completion of repairs. To initiate a warranty claim, the warranty failure must first be confirmed and documented with the Support Team. This can be done by completing all related fields within the Warranty Claim Request Form (WCR) and returning it to Support@dehumidifiedairservices.com, along with any supporting documentation.
After a warranty failure is confirmed and documented with the support team, the Support Team will place any subsequent warranty parts and/or warranty labor requests. The Parts Team will contact the claimant to finalize the warranty parts request.
A Not To Exceed (NTE) labor authorization will be provided by the Warranty Team when labor warranty coverage is applicable. The NTE must be signed and returned prior to the completion of repairs. Repairs are only considered approved to be completed with labor warranty reimbursement after the signed NTE is returned.
Warranty Registration & Certification
To initiate warranty registration, an approved startup must be completed and reported to Dehumidified Air Services. When startup is performed by a third party, the startup report must be submitted to Warranty@dehumidifiedairservices.com within 2-weeks from the date of startup for review and approval. See the Startup page for more information regarding the available options for startup of your equipment.
To finalize the warranty registration and to obtain a Warranty Certificate, Request a Warranty Certificate. Once your request is received, the Warranty Team will verify startup approval and provide a warranty certificate.
Request Your Warranty Certificate
Extended Warranties
Extended warranties are available for purchase for added peace of mind. Extended warranties are available for selection during the purchase of your equipment, and up to 6-Months after the shipment of your equipment. When startup is expected to occur more than 6-months after shipment, purchase of a delayed startup option will extend the available warranty initiation time frame. Contact our service sales team to request more information depending on your specific needs.
FAQ
Q: How do I register my warranty?
A: To register your equipment warranties, an approved startup must be completed and appropriately reported. Following successful completion of an approved startup simply select the Request a Warranty Certificate hyperlink on the warranty page. When selected, you will be prompted to provide and submit the equipment and owner information. Once your request has been received, the warranty team will verify startup status and issue a warranty certificate. The Warranty Certificate will be emailed to the requestor.
Q: How Do I file a Warranty Claim?
A: Following the below steps will help to ensure the required information is received to verify your warranty request in a timely manner. Simply follow the steps below to submit your warranty request. Prior warranty registration is required for all warranty claims.
- Have your servicing contractor fill out the Warranty Claim Request Form.
- Complete all fields within the “Requesting Rep or Contractor Information” and “Equipment Information” sections, in addition to the section(s) relating to your specific issues.
- Email the completed form along with any related pictures/supporting documents for review. If technical assistance is required, a technician can contact the support team at 833-DAS-POOL or Support@dehumidifiedairservices.com referencing the unit serial number.
Q: What is the difference between a modular and unitary dehumidifier?
A: A unitary dehumidifier are smaller dehumidifiers up to 16-tons containing a compressor circuit with a refrigerant to air reheat coil. Unitary dehumidifiers are commonly installed at hotels, gyms, physical therapy pools, and residences. Unitary dehumidifiers will have a model number beginning with DS, PCP, or NE.
Modular dehumidifiers have a much wider capacity range and consist of numerous different platforms. When equipped with a refrigerant circuit, modular dehumidifiers will be equipped with a fluid to air reheat coil. Modular dehumidifiers are commonly installed in commercial applications. Modular dehumidifiers will have a model number beginning with LD, PPK, CWT, LW, PPW, NW, LH, PPH, or NH.
Q: How long is my unit under warranty?
A: The standard warranties provided with your equipment are 2-years “bumper to bumper” parts, and 90-Day labor warranty. When communicating with WebSentry, an additional extended labor warranty will be applied for a total of 1-year labor warranty coverage. Additional extended parts warranties are also available at the time your equipment is purchased, or up to 6-months after your equipment has shipped from the factory.