For warranties to be valid, your unit must be under warranty, and you must have a valid warranty certificate or factory startup report. If you do not have one, please request it by contacting us. Be sure to have your unit serial number on hand when you contact us. To make a claim, simply download the current warranty form. Please fill the form in full as it relates to your request, detailing your unit’s serial number, and the issue you are facing. It would be our pleasure to assist you.
Following the below steps will help to ensure the required information is received to verify your warranty request in a timely manner. Simply follow the steps below to submit your warranty request.
- Have your servicing contractor download the form at the link attached.
- Complete all fields within the “Requesting Rep or Contractor Information” and “Equipment Information” sections, in addition to the section(s) relating to your specific issues.
- Email the completed form along with any related pictures/supporting documents for review.
You will be advised the status of your warranty request or you will be advised if there is a need for further information following our review of the Warranty Claim Request form and the provided supporting documents. You can email our support group with any questions you may have at the address above.
Be assured that we will work hard to complete the process as quickly as possible.