OUR
Warranty
How Do I Make a Warranty Claim?
For warranties to be valid, your unit must be under warranty, and you must have a valid warranty certificate or factory startup report. If you do not have one, please request it by contacting us. Be sure to have your unit serial number on hand when you contact us. To make a claim, simply download the current warranty form. Please fill the form in full as it relates to your request, detailing your unit’s serial number, and the issue you are facing. It would be our pleasure to assist you.
Following the below steps will help to ensure the required information is received to verify your warranty request in a timely manner. Simply follow the steps below to submit your warranty request.
- Have your servicing contractor download the form at the link attached.
- Complete all fields within the “Requesting Rep or Contractor Information” and “Equipment Information” sections, in addition to the section(s) relating to your specific issues.
- Email the completed form along with any related pictures/supporting documents for review.
You will be advised the status of your warranty request or you will be advised if there is a need for further information following our review of the Warranty Claim Request form and the provided supporting documents. You can email our support group with any questions you may have at the address above.
Be assured that we will work hard to complete the process as quickly as possible.
Is My Unit Under Warranty?
Your dehumidification unit is under standard parts warranty for a period of 2 years, and standard repair
warranty for a period of 1 year (conditional upon internet connectivity), starting either from Factory
Startup Date or 6 months from Ship Date, whichever comes first.
For warranties to be valid, you must have a valid warranty certificate or factory startup report. If you do
not have one, please request it by contacting us.
In addition, warranties may be voided if third-party service providers who are not factory-certified
performed the unit startup in absence of a factory-trained technician.
What is Covered under Standard Warranty?
A standard new unit warranty covers:
1) Standard Parts for 2 Years.
a. Comprehensive bumper to bumper parts warranty on the dehumidifier and OACC/dry cooler.
2) Standard Repair Warranty for 1 Year
a. Covers repair time required to replace failed components due to defective material or factory workmanship.
b. Travel time, diagnostic time, per diems, truck charges, shipping charges etc. are not covered under this Conditional Repair Warranty.
If your unit is covered by a Manufacturer-Direct Maintenance Service Agreement, you may be eligible for further coverage. For more info about Manufacturer-Direct Maintenance, click here.
Can I purchase extended warranty?
Extended parts and repair warranty can be purchased through ACE or by contacting our sales team either before a new unit ships, or up to 30 days after unit ships.
If purchased prior to shipment and documented with a registered extended warranty statement
certificate, we will provide replacement components within the specified period of the extended
warranties. Extended warranties commence after the standard warranty expires, and cover parts
replacement only for parts that fail as a result of manufacturing defect. The failed parts must be
returned to the factory with transportation prepaid by the customer as a condition of these warranties.
How Do I Receive a Warranty Certificate?
If you are the owner of a unit and have not been sent a warranty certificate, simply request it by contacting us.
