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ABOUT
DEHUMIDIFIED AIR SERVICES
As the manufacturer-direct OEM service provider of the factory that built your Dectron, PoolPak, and Seresco dehumidifier, nobody knows your dehumidifier like we do – because we’re the experts! Dehumidified Air Services is North America’s largest manufacturer-direct dehumidifier service organization, with a true vested interest in helping you get the most out of your top-of-the-line units.
WHAT
WE OFFER
From field services to spare parts, remote monitoring to factory training, Dehumidified Air Services is equipped to deliver world-class service.
Retrofit Solution
Factory Repairs
Factory Inspection
Factory Maintenance
Oem Spare Parts
Factory Training
Remote Monitoring
TRUSTED
BRANDS
DISCOVER
FACTORY - DIRECT ADVANTAGES
‘We design them, we build them, and we service what we manufacture – because we’re the
experts!’
Factory Certified Expert Technicians
Factory Certified Expert Technicians
Each of our factory-trained expert technicians go through a strict and continuously evolving tiered certification system that ensures they have the correct knowledge and skillset to tackle equipment up to their rated level of expertise.
We set the Golden Standard
We set the Golden Standard
We’re the ones third-party service providers call when they’re stuck. Skip the middle-man and work directly with the experts!
Mastery of the Trade
Mastery of the Trade
Unlike “part-changer” third-party contractors, our field-service technicians are true specialists who work day-in and dayout only on Dectron, PoolPak, and Seresco dehumidification units.!
Clear and Transparent Pricing
Clear and Transparent Pricing
Receiving an expensive bill (often surprisingly so!) from a third-party service provider during a costly crisis is just adding insult to injury. Our service packages are designed to always make financial sense for your business. No hidden costs or back door fees!
Protecting your Investment
Protecting your Investment
A reactionary approach to equipment servicing could lead to costly downtime and building damage. But did you know it could also lead to reduced equipment capacity/performance, premature part failures, unnecessary future repairs, and more? We’re here to help protect your investment in top-of-the-line equipment!
Gain Ultimate Peace-of- Mind
Gain Ultimate Peace-of- Mind
Working with the OEM service division offers ultimate peaceof- mind by removing the unknowns of whether your equipment is getting the correct care. Rest easy knowing your equipment is in good hands. You win when you don’t have to think about it at all.
Priority Access to OEM Spare Parts
Priority Access to OEM Spare Parts
Third-party service providers may not have direct access to OEM spare parts. As the manufacturer-direct service provider, we reserve exclusive priorty access to any spare parts that may be needed for maintenance or repairs.
Exclusive VIP Support
Exclusive VIP Support
Don’t be on hold when you need support the most. As part of any service agreement with us, we offer exclusive VIP support through a dedicated VIP phone line with its own dedicated VIP support team, all eagerly awaiting your call.
YOU’RE IN
EXPERT HANDS
I’m consistently impressed with Dehumidified Air Services for their exceptional service and dedication. They don’t just address issues but delve deeply to find the root cause. Their thorough approach and commitment make them highly recommended.
Rishi MirchandaniSales Engineer, HTS Toronto
My experience dealing with the customer service, parts and warranty teams at Dehumidified Air Services has always been a positive one. Their communication has been prompt and efficient, and their instructions are straightforward and to the point. It's helpful, eliminates stress, and I'm able to provide my customers productive feedback in a timely manner. Thank you all for your help! It's much appreciated.
Sophie RussellYezek & Sons LLC
The Dehumidified Air Services Warranty team has always provided subliminal assistance with numerous requests on and off site. It is extremely evident that they prioritize customer service and ensure they deliver assistance efficiently and accurately. I look forward to continuously working with them and having my concerns handled smoothly, and hassle free.
Sukh ThindContracting Sales, HTS Toronto
Dectron provides a factory technician on every unit sold to perform startup supervision and calibration. This is a sure way to assure every job is handled properly no matter how large or small. Peace of Mind is what Dectron offers the industry.
Heidi CavertVice President & Operations, Thermal Environment Sales Inc.
I would like to thank all involved in the workings of your company, so few company's today care for their customers as much as you and it is quite refreshing. Always speedy service and any questions asked are answered promptly. Just the fact that I give you my serial # and you know exactly who you are dealing with, there's very few of my vendors who I can say that about. Definitely one of my easiest vendors to deal with. Keep up the great work.
Leo ArmstrongBest Western Plus Concordville
REQUEST
A CALL BACK
Please enter all fields. A technician will call you back shortly. Providing the unit serial number and your email as back up will help us expediate our response time and allow us to provide additional insights about your dehumidifier.